Inspire Excellence

Terms & Conditions

Inspire Excellence – Here to make YOUR life easier. Get in touch today!

1. Contact Details

This Website is operated by Inspire Excellence Ltd. Its registered office is at: 97 Ribchester Road, Blackburn, Lancashire, BB1 9HT, United Kingdom.

Through the Website you may gain access to the commercial products and subscription services of Inspire Excellence. In addition to these Website Terms and Conditions, the provision of such products and services will be governed by such additional terms and conditions as you may be made aware of at the time of ordering.

If you have any queries relating to your registration with, and use of the Website, please email web support at

2. Registration & Payments

In order to register with the Website you are required to submit your first and last names, email address, user name and password. If you have any queries about your details on the Inspire Excellence database, please email

For some products/services you may be able to provide additional information including your postal addresses, another email address and sign up and or manage your newsletters subscriptions. You are not obliged to submit this additional information in order to register with or to use the Website, but if you choose to do so, then, subject to paragraph 4 below, Inspire Excellence may use this information in order to provide you with a more personalised service.

We may suspend and/or terminate (either in whole or in part) your use of any user name, password and/or this Website immediately, for any reason.

Your login credentials are yours alone and must not be shared/given to anyone else. Inspire Excellence reserves the right to remove any member/customer and bar them from any future use of the site, if the member/customer is found to have shared their login details.

Members/Customers are required to setup their payment details at the time of signing up for a course/programme supplied by Inspire Excellence. We may terminate your registration and remove you from all our Inspire Excellence platforms if your payment fails and we are unable to contact you to collect payment. All products and materials within the website/platforms will always remain the property of the business and are not to be reproduced or distributed without express permission.

3. Refund Policy

Thank you for any purchase(s) made. We hope you enjoy your purchase. If however you are not happy for any reason, please see below for further details on refunds from Inspire Excellence UK Limited. In all instances minimum statutory refund rights apply.

For group programmes and/or some services such as HR retainer services (where full access to services/content/materials is not given at the point of purchase), a 14 day refund policy will apply. If you are not fully satisfied within the first 14 calendar days of purchase, you are eligible for a refund, less administrative charges (see 3.5). After 14 days,  you will not be eligible for a refund, so we encourage all customers to make sure the product or service is right for them within the 14 day period. 

In relation to those digital courses/programmes where all content is available for consumption immediately after purchase, the buyer surrenders any right to change their mind and will not be entitled to any refund after purchase. This is due to the buyer having access to all content and materials once the purchase has been processed. Full details of each course/programme are available before the point of purchase. If you have any queries about a course or programme before purchasing, please email

In relation to those digital courses/programmes where content is drip fed over a period of time, the buyer may request a refund within 14 days of purchase. In such a case, refunds will be made on a pro rata basis, less administrative costs.

Administrative costs include payment gateway charges (EG: Stripe costs), any other system charges plus admin time to deal with and process any complaints and/or refund requests. A minimum administrative cost of £75 will be applied to any refund.

If there is a problem with your product or service, or if you would like to request a refund, please send your name, contact details and details of the issue to

If a refund is due to you under the terms of this refund policy, we will issue a refund or cancellation within 14 days of:

  • Our receipt of the returned product(s);
  • Our confirmation that a refund is applicable for the digital product or service.

If you are entitled to a refund, you will be refunded on the same card you made the purchase with.

4. Data Protection

For your security and peace of mind, Inspire Excellence will not supply your details to any organisation for marketing purposes. Please view our privacy policy for further information.

5. Intellectual Property

All intellectual property rights (IPRs) in the design and layout of the Website and, save as described in 5.3 below, in the material and information published on the pages of the Website, including, but not limited to, copyright and rights in registered and unregistered trademarks, are owned by or licensed to Inspire Excellence.

Save as may be incidental to you obtaining authorised access to the content on the Website, you must not reproduce, download, transmit or retransmit, manipulate or store on paper, electronic (including, but not limited to any database or any part of the Internet), CD Rom or other offline product on any other format in whole or in part the design and layout of the Website or the information or material published on the pages of it, nor hypertext or otherwise link to it, without the prior written consent of Inspire Excellence, such permission to be given or withheld at the Inspire Excellence’s absolute discretion.

IPRs in any contribution shared by you on the Inspire Excellence Communities shall remain with you and by making a contribution (in whatever form, including but not limited to text, graphic, photo, other image type or audio) you agree to grant to Inspire Excellence, free of charge, perpetual and irrevocable worldwide licence to use the contribution in whatever manner it may wish.

In making a contribution to the Inspire Excellence Communities, you confirm that your contribution is your own original work, is not defamatory, does not infringe any laws or the rights of others in any jurisdiction, and that you have the right to grant Inspire Excellence a licence to use the materials, as specified above.

If you do not wish to grant Inspire Excellence a licence to use your contribution as envisaged by these Website Terms and Conditions, please do not submit or share your contribution on the Website or associated social media platforms.

6. Incoming Links to the Website

If you want to mention Inspire Excellence on your website and link to our site, you are permitted to use the text link ‘Inspire Excellence – HR, Coaching & Training’ and link to our homepage using the link

7. Disclaimer

The material and information contained on the Website is for general information only and does not constitute any form of offer for sale (except for products/training available to purchase on our website, advice or recommendation by Inspire Excellence). You should not rely on the material or information on the Website as a basis for making any business, legal or other decisions. You should seek appropriate independent advice before making any such decisions.

Inspire Excellence does not warrant or represent and excludes all warranties or representations that the material and information, including advertising material, on the Website is accurate, true or complete or that it is free of viruses or that it does not contain any material which is defamatory, obscene or illegal in any way.

In no circumstances will Inspire Excellence be liable to you or any other third parties for any loss or damage (whether direct or indirect, including loss of profits, loss of opportunity or any consequential loss) resulting from or in any way connected with your use of the Website or its content, whether caused by negligence, misrepresentation, breach of any statutory duty, or breach of contract or otherwise. Inspire Excellence does not limit or exclude its liability for death or personal injury resulting from its negligence.

The content contained within the Inspire Excellence Communities is provided by individual contributors. You are advised to treat any information contained within the Inspire Excellence Communities with an appropriate level of caution. Contributors’ views are their personal views alone and Inspire Excellence are not responsible for any content, unless specifically stated otherwise.

You may access other websites via hypertext links from the Website. You use such links and other websites entirely at your own risk. Such websites are provided by independent third parties and Inspire Excellence do not accept any responsibility for the availability, content or use of such websites or information contained on them. Any links to third party websites do not amount to any endorsement of that site by Inspire Excellence.

Inspire Excellence endeavours to ensure that the information it provides through the Website is accurate and accepts no liability for any errors and omissions, misuse of copyright or personal information in breach of the above rules.

All templates/documentation and/or any other material downloaded from the Inspire Excellence Website are intended to be a starting point only and are not a substitute for professional or legal advice. Inspire Excellence accepts no liability for any documents/information used from the site. Templates must be tailored to the specific situation at hand, and in line with any company policies & procedures. All documents are correct as of the time of production and will be updated as necessary.

8. Indemnity

You agree to indemnify and to keep Inspire Excellence indemnified from and against any costs, claims, demands, expenses and liabilities suffered or incurred by Inspire Excellence arising from or which are directly or indirectly related to your access to and/or use of the Website and/or any other person or entity’s use of the Website, including but not limited to where such person or entity was able to access the Website using your password.

9. General

Inspire Excellence reserves the right to assign or transfer all or any of its rights and obligations under these Website Terms and Conditions to any other third party. In the event of assignment or transfer to any other third party, notification will either be given to you by email and/or posted on the Website.

Failure by Inspire Excellence to exercise or enforce any right conferred upon it shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement of that or any other right on any later occasion.

Inspire Excellence reserves the right to vary these Website Terms and Conditions from time to time. Such changes will either be notified to you by email and/or posted on the Website. Changes in this manner shall be deemed to have been accepted if you continue to use the Website after a period of 2 (two) weeks from the date of transmission of the email and/or of the posting on the Website, whichever occurs later.

These Website Terms and Conditions are governed by and will be interpreted in accordance with English law. The English courts shall have exclusive jurisdiction to settle any claim or dispute which may arise out of or in connection with these Website Terms and Conditions.

10. Community Terms & Conditions

By contributing to Inspire Excellence Community areas (including Facebook Groups), you grant us a worldwide, irrevocable, exclusive, royalty-free licence to use your contribution in any way and in any current or future media format (including modifying and adapting it for operational or editorial reasons). You also grant us the right to sub-license these rights and to bring an action for any infringement.

Inspire Excellence reserves the right to decline to publish any Inspire Excellence Community contribution at its absolute discretion. You indemnify Inspire Excellence and its subsidiaries from any claims or actions arising from any of your Community contributions including, but not limited to, where content is considered illegal, unlawful or to infringe any third party’s legal or other rights.

By affirming your acceptance or providing any contribution for use on the Inspire Excellence Community, you agree to the above terms and conditions.

11. Media

Graphic images on Inspire Excellence are created by Inspire Excellence and are the property of Inspire Excellence.

Some Lifestyle images are stock photography and supplied by

The Inspire Excellence Logo and/or any other Company logos/graphics are the property of Inspire Excellence.

Website Terms and Conditions last update: January 2022

Inspire Excellence – Here to make YOUR life easier. Get in touch today!